Termos do serviço

Last updated: 14 November 2026

Overview

Welcome to LippyFeet! This website is operated by LippyFeet. Throughout the site, the terms "we", "us" and "our" refer to LippyFeet. We offer this website, including all information, tools and services available from it, to you, the user, on the condition that you accept these Terms of Service ("Terms"), including the policies referred to here: our Refund policy, Shipping policy and Privacy policy.

By visiting our site and/or buying something from us, you agree to these Terms. Please read them carefully before placing an order. Nothing in these Terms limits your mandatory rights as a consumer under EU law or the law of the country where you live.

Our store is hosted on Shopify, which provides the online e-commerce platform that allows us to sell our products to you. You can contact us at any time at support@lippyfeet.com or through our contact form.

1. Using our store

By agreeing to these Terms, you confirm that you are at least 18 years old, or that you have the consent of a parent or legal guardian to use this site and place orders. You may not use our products or this site for any illegal or unauthorized purpose.

2. Our products

We do our best to describe and show our products as accurately as possible. Because our slippers are made of plush fabric, small differences in color, hair or shape between pairs can occur, and colors may look slightly different depending on your screen.

Our slippers come in one size that fits most adults (see the product page for the size range) and are designed for indoor use only. Please follow the care instructions on the product page.

We may limit the quantities we sell or stop selling a product at any time.

3. Prices and payment

All prices include VAT where applicable. Shipping costs are shown separately at checkout before you pay. Prices may change from time to time; the price that applies to your order is the price shown at the moment you place it.

You can pay with the payment methods shown at checkout. Payments are processed securely by our payment providers; we never see or store your full card details.

4. Orders and contract

When you place an order, you make an offer to buy the products in your cart. After placing your order, you receive an order confirmation by email. The contract between you and us is formed when we send that confirmation. The contract language is English.

We may refuse or cancel an order, for example if a product is unavailable, if there is an obvious error in the price or product information, or if we suspect fraud. If we cancel an order you have already paid for, we refund you in full without delay.

Want to change or cancel your order? Contact us within 12 hours of placing it. After that, your order may already be on its way, but you can still return it as described in our Refund policy.

5. Shipping and delivery

We ship with tracking to most countries worldwide. Processing and delivery times, shipping costs and customs information are explained in our Shipping policy. The risk of loss or damage passes to you when you, or a person you named (other than the carrier), receive the order.

6. Right of withdrawal, returns and refunds

If you're a consumer in the EU, you can withdraw from your purchase within 14 days of delivery without giving a reason. On top of that, we offer a 30-day money-back guarantee. All details, including the model withdrawal form, are in our Refund policy.

7. Legal warranty

All products are covered by the 2-year legal guarantee of conformity under EU and Belgian consumer law. See our Refund policy for how to make a claim.

8. Accuracy of information

We work hard to keep the information on this site accurate and up to date. Occasionally there may be typos, inaccuracies or omissions, for example in product descriptions, prices, promotions, shipping costs or delivery times. We may correct such errors and update information at any time. If an error affects an order you've already placed, we contact you, and you can choose to cancel the order for a full refund.

9. Third-party tools and links

Our site may contain links to, or tools provided by, third parties, for example payment providers or the parcel tracking service on our Track your order page. We don't control these third parties and are not responsible for their content, products or services. Please read their terms and privacy policies before using them.

10. Reviews, feedback and other content

If you send us reviews, photos, suggestions or other content and agree that we may share it, you give us permission to use, edit and publish it on our website and social media, without payment. You confirm that your content doesn't violate anyone's rights and doesn't contain anything unlawful, offensive or misleading. We may remove content at our discretion.

11. Personal information

Your personal information is handled according to our Privacy policy.

12. Prohibited uses

You may not use our site or its content: for any unlawful purpose; to violate any laws or the rights of others, including intellectual property rights; to harass, abuse, insult or discriminate against others; to submit false or misleading information; to upload viruses or other malicious code; to collect personal data of others; for spam, phishing or scraping; or to interfere with or get around the security features of the site. We may restrict your access to the site if you break these rules.

13. Intellectual property

All content on this site, such as texts, images, videos, logos and the LippyFeet name, belongs to us or our licensors and may not be copied or used without our prior written permission.

14. Liability

We are liable to you as provided for by applicable law. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, intent or gross negligence, or any other liability that cannot be excluded or limited by law. Your statutory rights as a consumer, including your right of withdrawal and the legal warranty, are never affected.

To the extent permitted by law, we are not liable for indirect damage, or for damage caused by using the products in a way they are not meant for, for example outdoors or as safety footwear. We do our best to keep our site available and free of errors, but we can't guarantee that it will always work without interruption.

15. Changes to these Terms

We may update these Terms from time to time. The version published on this page at the moment you place your order applies to that order.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the other provisions remain fully in force. The invalid provision will be replaced by a valid one that comes as close as possible to its original purpose.

17. Governing law and jurisdiction

These Terms and any contract between you and us are governed by Belgian law. If you are a consumer living in another country, this choice of law does not deprive you of the protection of the mandatory consumer rules of your country of residence. Your EU consumer rights remain unaffected. As a consumer, you can always bring a claim before the courts of the place where you live.

18. Complaints and dispute resolution

Not happy with something? Please contact us first at support@lippyfeet.com. We take every complaint seriously and aim to find a fair solution quickly.

If we can't resolve your complaint together, you can contact the Belgian Consumer Mediation Service (Consumentenombudsdienst / Service de Médiation pour le Consommateur, consumentenombudsdienst.be) for out-of-court dispute resolution. If you live in another EU country, the European Consumer Centre in your country can also help. Information about online dispute resolution from the European Commission is available at https://ec.europa.eu/consumers/odr.

19. Contact

Questions about these Terms? Email us at support@lippyfeet.com or use our contact form. We reply within 24 hours on business days.