Widerrufsrecht
Last updated: 14 November 2026
In short
- 14-day right of withdrawal (EU): change your mind within 14 days of delivery, no reason needed.
- 30-day money-back guarantee: on top of that, you have 30 days from delivery to return your slippers for a refund.
- Damaged, defective or wrong item? Send us photos within 14 days and we'll send a free replacement or refund you.
- 2-year legal warranty on everything you buy from us.
- Always email us first at support@lippyfeet.com with your order number. We'll send you the return instructions.
1. Your 14-day right of withdrawal (EU)
If you're a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period ends 14 days after the day on which you, or a third party you named (other than the carrier), received the goods. If your order is delivered in several parcels, the 14 days start on the day you receive the last parcel.
To use your right of withdrawal, simply tell us clearly that you want to withdraw, for example by email to support@lippyfeet.com or through our contact form. You can use the model withdrawal form at the bottom of this page, but you don't have to. To meet the deadline, it's enough to send your message before the 14-day period has ended.
2. Our 30-day money-back guarantee
We want you to love your LippyFeet. If you don't, you get your money back. On top of your legal right of withdrawal, you have 30 days from the day of delivery to return your slippers for a refund of the purchase price, for any reason.
This guarantee is a voluntary extra. It comes in addition to your statutory rights and never limits them.
3. How to return your order
- Email us first at support@lippyfeet.com with your order number and the item(s) you'd like to return.
- We send you the return instructions, including the return address, within 24 hours on business days. Please don't send your return to the sender address on your parcel or packaging. That's not our return address, and parcels sent there can't be matched to your order.
- Ship the item(s) back within 14 days after you told us you want to return them. We recommend a tracked shipping method. Keep your proof of shipment until you've received your refund.
4. Refunds
Withdrawals within 14 days: we refund all payments we received from you, including the original standard shipping costs, without undue delay and no later than 14 days after the day you told us you're withdrawing. We may wait with the refund until we've received the items back or you've sent us proof that you've shipped them, whichever comes first. If you chose a more expensive delivery option than the cheapest standard delivery we offer, we don't have to refund the extra cost.
Returns under the 30-day guarantee: we refund the purchase price of the returned items within 14 days after we receive them, or after you send us proof of shipment.
We always refund using the same payment method you used for your order, unless we expressly agree otherwise with you. You won't pay any fees for the refund.
5. Return shipping costs
You pay the direct cost of sending the item(s) back, unless the item is damaged, defective or not what you ordered. In that case, we cover all costs.
6. Condition of returned items (hygiene)
Slippers are worn on bare feet, so for hygiene reasons we ask you to return them the way you'd like to receive them: unworn, clean and odor-free, preferably in their original packaging. Of course you may try them on indoors, on a clean floor, to check the fit, just like you would in a shop.
Slippers that were worn outside, are dirty or show clear signs of use can be refused under the 30-day guarantee. For withdrawals within the legal 14-day period, you are liable for any loss in value caused by handling the items more than necessary to establish their nature, characteristics and functioning. We may deduct that loss in value from your refund.
7. Damaged, defective or wrong item
So sorry if that happens! Contact us within 14 days of delivery at support@lippyfeet.com with your order number and a few photos of the problem. We'll send you a free replacement or a full refund, at no extra cost to you.
Noticed a problem later? No worries: your 2-year legal warranty still applies (see below).
8. 2-year legal warranty (EU)
All our products are covered by the legal guarantee of conformity under EU and Belgian consumer law. If an item turns out to be defective or not as described within 2 years of delivery, you're entitled to a free repair or replacement or, if that isn't possible, a price reduction or refund. Just contact us with your order number, a short description and photos.
The legal warranty doesn't cover normal wear and tear, or damage caused by improper use, for example wearing the slippers outdoors or washing them in a washing machine.
9. Exchanges
Want the other color or style? Return your pair as described above and place a new order, or simply email us and we'll help you out.
10. Questions?
We're happy to help. Email support@lippyfeet.com or use our contact form. We reply within 24 hours on business days.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
— To: LippyFeet, support@lippyfeet.com
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
— Ordered on (*)/received on (*),
— Name of consumer(s),
— Address of consumer(s),
— Signature of consumer(s) (only if this form is notified on paper),
— Date
(*) Delete as appropriate.