Versand

Last updated: 14 November 2026

In short

  • Orders are processed within 1–3 business days.
  • Every order ships with tracking. You get the tracking link by email.
  • Shipping is free on every order — no minimum.
  • EU and UK orders: VAT included, no extra customs fees.

1. Where we ship

We ship worldwide to most countries, including Belgium, the Netherlands and the rest of Europe. If you can select your country at checkout, we deliver there.

2. Processing time

We process every order within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed on a weekend or public holiday are processed from the next business day. During very busy periods, such as Black Friday and the holiday season, processing can occasionally take a little longer. If your order is affected, we'll let you know.

3. Delivery times

Once your order has shipped, delivery usually takes:

  • Netherlands, Belgium, Luxembourg, France, Germany, Austria, Spain, Poland and United Kingdom: typically 7–15 business days
  • Rest of Europe (including the Nordics, the Baltics and South-East Europe): typically 10–22 business days
  • United States and Canada: typically 8–15 business days
  • Australia, New Zealand and other countries: typically 7–20 business days

These are estimates, not guarantees. Weather, carrier delays or customs checks can occasionally add a few days. If you order more than one item, your order may arrive in separate parcels.

4. Shipping costs

Shipping is free on every order — no minimum.

5. Order tracking

All orders are shipped with tracking. As soon as your order is on its way, we email you a tracking link. You can also follow your parcel on our Track your order page, using the tracking number from that email. It can take a few days before the first tracking updates appear. That's completely normal.

6. Customs, duties and taxes

EU and UK: VAT is included in our prices. You won't pay any extra customs fees or import charges on delivery.

Other countries: in rare cases, your local customs authority may charge import duties or taxes on delivery. These charges are set by your country, are not included in our prices and are paid by the recipient. Want to know more before you order? Just contact us.

7. Lost or delayed parcels

Is your parcel taking longer than expected, or has tracking stopped updating? Contact us at support@lippyfeet.com with your order number. We'll check with the carrier and resolve it. If your parcel is lost, we send you a free replacement or refund you in full. Until your order has been delivered to you, the risk of loss or damage lies with us.

8. Shipping address

Please double-check your shipping address at checkout. Spotted a mistake? Contact us within 12 hours of placing your order and we'll correct it before it ships.

We're not responsible for parcels that are delayed, undeliverable or lost because of an incorrect or incomplete address entered at checkout, or because a parcel wasn't collected from the pick-up point in time. If this happens, contact us and we'll look for a solution together. Any extra shipping costs for re-sending your order are then at your expense.

9. Questions?

Email support@lippyfeet.com or use our contact form. We reply within 24 hours on business days.